Here is a list of the most commonly asked questions, however, if your question is not answered, please do not hesitate to give us a call on 01902 456 152
What if my gold isn’t hallmarked?
We accept gold or platinum items which don’t have hallmarks, or the ‘British Hallmark’ because once we receive your items, they will be tested to confirm their exact purity.
If my gold weight does not agree with yours what happens?
If any contradiction in the weights occurs, you will be notified immediately.
When will I know you have received my gold?
If you use Royal Mail Special Delivery which is highly recommended, you can use www.royalmail.co.uk to check if we have received your consignment. However, when we receive your items, they are usually valuated straight away and you are contacted promptly.
What if I change my mind?
If you are not happy with your offer, we will return your items to you via Royal Mail Special Delivery. However, if you have accepted the offer and requested payment, this is an irrevocable transaction and we cannot return the items to you as they are melted and refined.
Do you buy coloured gold?
Yes, we also buy white gold and rose gold.
What if I don’t have a printer?
After filling in the application form, it is advised that you print out your details and enclose it with your consignment. However, if you do not have a printer, just enclose your transaction ID number along with your items, noted on a piece of paper. This will enable us to identify your consignment when it arrives.